FAQ

Under this link, you can see in which terminal your check-in desk is: hier.

As a rule, the check-in desks are open at least two hours before departure; some airlines open their desks even earlier.

Please check the conditions of the airline you are flying with.

Many airlines offer this convenience of checking in the night before. Please check here if your airline also offers this service: Vorabend-Check-In.

Every airline has its own guidelines as to how big and how heavy baggage can be. Please contact the airline you are flying with.

The safety regulations on hand luggage provide detailed information: www.koeln-bonn-airport.de/data/files/downloads/Handgepaeck_d.pdf

Bus and rail connections

For the terminals: 
Kennedystraße, 51147 Cologne

For the cargo area: 
Kriegerstraße, 51147 Cologne

General Aviation Terminal:
Heinrich-Steinmann-Str. 2a, 51147 Cologne

Administration:
Heinrich-Steinmann-Str. 12, 51147 Cologne

For any visit to the administration, please arrange an appointment in advance. Make sure to carry your passport or ID-card with you.

Please check out car parks and tariffs at: Parking.

Yes. You can book a parking space online. Please use this link: https://parking.koeln-bonn-airport.de

There is no shuttle bus, but it is only a 10 – 15 minute walk from Car park P3 to the terminals.

The maximal height clearance is 1.95m. Larger vehicles can use the “Parkplatz Nord”.

Insert your means of identification (used when booking) into the ticket slot (credit card, EC card, AirPlus-Lufthansa card, V-Pay card) or hold your means of identification in front of the barcode reader (smartphone, print@home ticket, confirmation of reservation).

Provided you enter the car park within the time period reserved (or within the grace period), the barrier will recognise your means of identification and let you through.

Please don’t forget to take your card (means of identification) with you.

To identify yourself, you must use the means of identification specified at the reservation. Valid means of identification are EC and credit card, AirPlus-Lufthansa card, V-Pay card, print@home ticket (barcode) or smartphone (barcode). If you forget your means of identification, there is an additional barcode on the confirmation of reservation.

You must use the same means of identification for both entry and exit. That means the card etc. you used for reservation or, if you have forgotten this, the extra barcode on the confirmation of reservation.

You must drive into the car park using the means of identification you have specified, otherwise you will not be able leave the car park using this means of identification. Therefore, if you have taken a ticket, please drive in and then out again. Please note that a parking fee may be due in this case. Please go to a pay station with your parking ticket before you leave the car park.

Please use your means of identification when driving into the car park and when leaving. To process your parking reservation correctly, the system requires a confirmation of entry and exit, otherwise you will not be able to leave the car park with that means of identification. In such a case, please contact a member of our service staff.

The means of identification that you choose must be valid at least until the end of your parking duration; otherwise, the means of identification can no longer be recognised. If your means of identification is invalid, you will find an additional barcode on the confirmation of reservation.

No, you don’t. You can drive directly to the exit.

If you use your means of identification at the entry, you will not have to go to a pay station. Depending on the means of identification you’ve used, either hold this in front of the barcode reader (smartphone, print@home ticket, confirmation of reservation), or insert your card into the ticket slot (EC-card, credit card, AirPlus-Lufthansa card, V-Pay card) at the exit barrier.

Please don’t forget to take your means of identification with you.

In this case, the rate for the time you’ve parked longer will be debited from your credit card or EC card in accordance with the valid rates as posted (price list) for the respective car park when you pass the exit barrier. As a rule, the billing is carried out every hour, or, if the duration is longer, daily and then hourly. You will receive a receipt for this payment at the exit barrier.

Unfortunately, we cannot reimburse you if you leave the car park earlier than booked.

There’s a help button that connects you to our service staff at every entry and exit. Our staff are available for you 24/7 for any questions. Describe your problem to the service personnel, and they’ll be pleased to help.

The display “0 available parking spaces” simply means that there are no non-reserved spaces free. You can of course drive in with your selected means of identification. We guarantee that your parking space is there for you.

Your reservation is for one entry and one exit. As soon as you drive out of the car park, your reservation is concluded and you cannot drive in again without taking a parking ticket.

You can change your reservation free of charge.

If you have paid for your parking space with a credit card, you can change your reservation in the system. If you have paid with an EC card, a change in reservation can unfortunately not be made in the system, this must be done manually.  In this case please contact us by e-mail parken(at)koeln-bonn-airport.de.

Early-bird reservations, where the time difference to the previous starting date of the parking is less than four weeks, can only be changed if the new parking starting date is max. 24 hours earlier or later.

If the change in reservation results in a cheaper rate, the difference will not be paid out.

You will receive a confirmation of reservation per e-mail and also an invoice (as PDF). To read the invoice, you will need Acrobat Reader, which is available free on the Internet.

You can pay with an EC-card, V-Pay or credit card, or with the AirPlus-Lufthansa card (Mastercard).

Flughafen Köln/Bonn GmbH does not charge any reservation fees.

Yes, you can make several reservations for the same period.

The maximum parking period is 42 days.

The minimum parking period for online reservations is four hours for the Car Parks P1, P2 and Car Park Nord, and one day for Car Park P3.

That depends on the car park you select: for the Car Parks P1, P2 and P Nord, you have to book your parking space at least 8 hours in advance, and for P3 at least 48 hours in advance.

Terminal 1, Departure Hall B (not open round the clock!)
Terminal 1, Core 2, Level 0 (open 24 hours)
Terminal 2, Departure D at the end of the building (not open round the clock!)

Kirschner Terminal 1, in the security zone (access only with a valid boarding card for Terminal 1!)
Hours of business: daily 04 - 24 hours.

Kirschner Terminal 2, Departure Hall D, behind check-in desk D01-20
Hours of business: daily 05 - 21 hours. 

Please appreciate that all buildings at Cologne Bonn Airport are no-smoking zones. Smoking is only permitted outside the buildings. 

There is a left-luggage office in Terminal 2 on the railway level. Hours of business: daily 06-23 hours.

To destinations

Information how to get your baggage: Link to Baggage tracing.

Here we have the most important data and information of all airlines: Link to Airlines 

A list of all travel agencies and tour operators can be found here: Link to travel agencies and tour operators.

Please look at the site plan “Arrival”: Link to Plan